Here is a list of commonly asked questions and corresponding answers. The list covers
most aspects of theatrebookings.co.uk's activities.
How and when will I get my tickets?
A: Theatre tickets are normally sent by recorded delivery to the
address given in the account application form. A nominal fee of £2 is charged for
this service. We take the utmost care to ensure that customers receive their tickets
in good time.
What happens if I do not receive my tickets in time?
A: If tickets are not received at least 48 hours before the show
begins, contact our customer service department on the following number 020 7087
2920.
Can I collect my tickets from the Box Office?
A: Tickets can be collected from the Theatre Bookings box office
during the hours 9am-7pm. When collecting, you will be asked to present the credit
card / debit card used when making your booking. You will also be asked for your
Booking Reference Number as additional proof of purchase.
Can a third party collect my tickets from the box office on my behalf?
A: For security reasons, tickets must be collected in person. In
order to comply with the requirements of the Credit / Debit card companies, customers
must present the card used when making their booking and must quote their Booking
Reference Number. These precautions are necessary to protect customers and Theatre
Bookings against possible fraud.
Can I book tickets over phone?
A: Yes, tickets can be booked over the telephone. Our call center
staffs are at your service between 10am to 7pm, 7 days a week. Please call us on
020 7087 2920 / 020 7087 2998 during these hours to make your booking.
What should I do if I lose my tickets?
A: The most important thing to do is contact theatrebookings.co.uk
as soon as possible. Customers that have booked online can call us on 020 7087 2920
/ 020 7087 2998.
What happens if I lose my booking reference number?
A: The Booking Reference Number is very important; it is used in
all communications concerning bookings. Customers should note down their Booking
Reference Number and keep it safe. Customers that have booked online can call us
on 020 7087 2920 to get their reference number.
What should I do if I change my address before my tickets arrive?
A: Contact us with your Booking Reference Number and we will make
the necessary changes to your records.
Customers that have booked online can call us on 020 7087 2920 / 020 7087 2998.
You accept payment in cash or by cheque?
A: Unfortunately we can only accept payment by Debit/Credit card.
Customers wishing to pay in cash or by cheque can visit our Box Office.
Which credit cards do you accept?
A: We accept all major credit cards.
What phone numbers can I reach you on?
A: Customer service: 020 7087 2920 / 020 7087 2998 Mon-Sun between
10am to 7pm.
What name will appear on my card statement against booking payments?
A: Theatre Bookings has been allocated a specific code/number reference
and it is this reference that will appear on credit/debit card statements for payments
made to us from your account.
Will you be able to mail tickets outside UK?
A: It is not always possible to post tickets to overseas addresses.
This may be the case where secure mail cannot be guaranteed. Where tickets cannot
be posted, customers can collect their tickets from the venue. When collecting tickets,
customers should allow an hour before the show is due to begin. They will be required
to produce the credit/debit card used when making their booking and must give their
Booking Reference Number.
Can I cancel my booking?
A: Unfortunately, except when a show is cancelled or re-scheduled,
Theatre Bookings cannot cancel, exchange, refund or transfer tickets. Our policy
is clearly laid out in the ‘Terms & Conditions' section.
What happens if a show is cancelled or rescheduled?
A: Should a show be cancelled or re-scheduled, Theatre Bookings
will contact customers and explain the refund procedure, or provide details of the
rescheduled show.
What happens if I am sent the wrong tickets or the wrong number of tickets?
A: Theatre Bookings make every effort to avoid these kinds of mistakes.
Should there be a problem however, please contact our customer service department
on 020 7087 2920 or 020 7087 2998 as soon as possible. (Mistakes cannot be rectified
after the show).
How can I find out which shows are for sale on your website?
A: Customers can find available tickets by browsing shows or by
carrying out searches for specific shows. To browse for a show, select the appropriate
categories and sub-categories. When searching, type the name of the show in the
search box at the top of the page and click Search.
Do you charge additional service charges?
A: Theatre Bookings make a minimal service charge based on the
face value of the tickets. This charge covers processing orders, payment of credit
card commissions and running costs for the 24 x 7 booking service. We believe that
the charge represents good value for the service provided.
Can Theatre Bookings guarantee the security of personal data?
A: Theatre Bookings make extensive efforts to protect the personal details of customers. All customer
and booking details are collected and stored using industry standard protection
mechanisms, including secure connections and data encryption. Customers can be confident
in using TheatreBookings services to make show reservations.